Frequently Asked Questions
We've put together a list of commonly asked questions for you. However, if you have anything more specific you wish to know, please feel free to contact us.
General Information
- What is HomeContact?
- How are messages delivered to parents?
- Are we able to send attachments too?
- What about parents that can’t receive e-mail/text messages?
- How long does it take for messages to be delivered?
- Can messages be sent to many parents without having to re-type each time?
- How do we know if messages have been delivered?
- Are parents able to reply to messages we send?
30 Day Trial
- How do we signup for a free trial?
- Is it really free? Where’s the catch?
- What limitations are put on our account? Do we have full access?
- What information do we need to provide to get setup?
- Do you offer help and support even though we’re on a free trial?
- What happens once our 30 days are up?
Getting Started
- How much work is involved in getting everything setup?
- How do we get all our data onto HomeContact?
- Do you provide the details for us to give to our parents?
- How long can it take to get setup?
- Do we need any new hardware/software installed?
- Can we access the system from home?
Help, Support & Upgrades
- What support and training do you offer?
- Are there any ‘hidden’ support fees?
- Do we have to pay for new features and upgrades?
- How and when can we get in contact with you if we require support?
Security & Data Protection
- How secure is our data?
- Do you sell our information on?
- Who else can see our data?
- What happens to our data if we cancel our subscription/trial?
- Are you data protection registered?
Features
- Can we get message delivery reports?
- How do we know parents' details are incorrect?
- Can we setup messaging groups (Sports Team etc)?
- Can we use the service for staff messages too?
- Are we able to have multiple staff users send messages?
- Who do messages appear from?


